99fb Frequently Asked
Questions

99fb requires a government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence are all accepted. You will also need to submit a recent utility bill or bank statement as proof of address. Documents must be clear, unedited photographs or scans. KYC is required before your first withdrawal is processed, and the review typically completes within 24 hours.

You can reset your 99fb password by clicking the "Forgot Password" link on the login page and entering your registered email address or mobile number. A secure reset link will be sent to your email, or a one-time PIN (OTP) will be sent to your mobile. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact our 24/7 live chat support.

No — 99fb strictly allows one account per person, per household, and per device. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you have accidentally created a duplicate account, contact our support team immediately to have the duplicate closed without penalty.

To close your 99fb account, contact our support team via live chat or email at [email protected] with your account username and a request for permanent closure. Any remaining balance must be withdrawn before closure. Accounts flagged for responsible gaming reasons can be closed immediately with no balance withdrawal required — our team will guide you through the process. Account closure is irreversible once confirmed.

bKash deposits on 99fb are processed almost instantly — in most cases your balance is updated within 1 to 5 minutes of the transaction being confirmed. Delays beyond 15 minutes are rare and are usually caused by network congestion on the bKash side. If your deposit has not appeared after 30 minutes, contact our 24/7 live chat support with your bKash transaction ID and we will resolve it promptly.

The minimum deposit on 99fb is ৳200 BDT for mobile payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or City Bank have a minimum of ৳500 BDT. There is no maximum deposit limit enforced by 99fb, although your payment provider may impose its own transaction limits. All deposits are free — 99fb does not charge any processing fee on incoming funds.

The minimum withdrawal on 99fb is ৳500 BDT for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawals below this threshold will not be processed. There is no fee charged by 99fb on withdrawals, though your bank or mobile wallet provider may apply standard transaction charges on their end.

Withdrawal processing times on 99fb depend on the payment method. bKash, Nagad, and Rocket withdrawals are typically completed within 1 to 4 hours once approved. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, and other Bangladeshi banks take 1 to 3 business days. All withdrawals require a completed KYC verification before the first payout is released. Pending wagering requirements on bonuses may delay withdrawals until fulfilled.

99fb does not charge any fees on deposits or withdrawals on its end. The full amount you deposit is credited to your account, and the full amount you request to withdraw is sent to your payment method. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction fees as part of their normal service — these are outside 99fb's control.

99fb offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international matches. Available markets include match winner, series winner, top batsman, top bowler, total runs, total wickets, over/under run lines, method of dismissal, player performance props, and live in-play betting. Odds are updated in real time and displayed in decimal format.

Yes — all slot games available on 99fb use certified Random Number Generator (RNG) technology, which means every spin outcome is completely independent, unpredictable, and not influenced by previous results. The games are provided by reputable studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Return-to-Player (RTP) percentages for each game are disclosed in the game information panel.

Yes — 99fb is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your mobile browser, visit 99fb.io, and log in to access the full range of games including cricket betting, slots, live casino, and Crazy 777. The mobile interface is responsive and designed to load quickly even on standard Bangladeshi mobile data connections.

RTP varies by game on 99fb. Most slots from top providers have an RTP between 94% and 97%, meaning that over a long period of play, the game returns between ৳94 and ৳97 for every ৳100 wagered on average. High-RTP titles from Pragmatic Play and NetEnt typically sit at 96%–97%. You can find the exact RTP for any specific game in the game information or paytable section within the game itself.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus amount before you can withdraw the bonus funds or winnings derived from them. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before a withdrawal is permitted. On 99fb, wagering requirements are stated clearly in each promotion's full terms.

Yes — bonus funds and free spins on 99fb have an expiry period that begins from the time the bonus is credited to your account. The standard expiry window is 7 days for welcome bonuses and 3 days for daily or reload bonuses, though this varies by promotion. If the wagering requirement is not completed within the expiry window, the bonus and any winnings from it are removed from your account automatically.

No — bonus funds on 99fb cannot be withdrawn directly before the associated wagering requirement is met. Only once you have completed the required playthrough do the bonus funds (and any qualifying winnings) become available for withdrawal. If you wish to forfeit a bonus rather than meet the wagering requirement, contact our support team to have it removed from your account; this will also remove any associated winnings.

Yes — 99fb rewards regular players through a tiered loyalty programme. As you play cricket betting, slots, live casino, and other games, you accumulate loyalty points that unlock higher membership tiers with improved benefits including faster withdrawals, higher deposit limits, dedicated account managers, and exclusive reload bonuses. Full details of the current loyalty tiers and point conversion rates are available in your account dashboard.

99fb operates as an online gambling platform accessible to adult players in Bangladesh aged 21 and above. We strongly recommend that all players independently review the gambling laws applicable in their specific location before registering. 99fb does not make legal representations on behalf of its users and encourages responsible, informed participation. Players are responsible for ensuring their own compliance with local laws.

You can set a daily, weekly, or monthly deposit limit on your 99fb account through the Responsible Gaming section in your account settings. Once a limit is set, it takes effect immediately. If you wish to increase a limit, the change takes 7 days to apply — this cooling-off period is in place to protect players. Reducing a limit, however, takes effect straight away. Contact our support team if you need help setting or adjusting limits.

Self-exclusion is a responsible gaming tool that allows you to voluntarily suspend or close your 99fb account for a set period — options range from 6 months to 5 years, or permanently. During a self-exclusion period you cannot log in, deposit, or place bets. To apply self-exclusion, contact our support team via live chat or email at [email protected]. Requests are processed immediately, and no reversal is possible before the chosen period ends.

The minimum age to register and play on 99fb is 21 years old. This policy applies to all players in Bangladesh without exception. Age is verified at registration via a mandatory declaration and confirmed during KYC document review before any withdrawal is processed. Any account found to belong to a person under 21 is suspended immediately and all funds are voided. 99fb takes underage gambling prevention very seriously.