SAFE PLAY
RESPONSIBLE GAMING CENTRE

Play Smart. Stay in Control.
Bet Responsibly with 99fb.

At 99fb, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial strain or personal distress. Our Responsible Gaming programme gives every Bangladesh player the tools, information, and support needed to stay in control at all times.

21+ Players Only
Self-Exclusion Available
24/7 Support (BST UTC+6)
Deposit Limits Supported

Our Commitment to Safe Play

99fb is Bangladesh's most trusted online betting and casino platform, and that trust carries with it a profound responsibility. We are committed to ensuring that every player who chooses to bet on cricket, spin the slots, or join a live casino table at 99fb does so in a safe, controlled, and fully informed manner.

Responsible gaming is not an afterthought at 99fb — it is embedded into the core of how we operate. From the moment you register your account to every deposit you make and every session you enjoy, our platform is designed to keep you informed about your own behaviour and empowered to act on what you observe.

We recognise that for a small proportion of players, gambling can shift from a leisure activity into something more problematic. Problem gambling affects individuals and families across Bangladesh, and we take our role in early identification and support seriously. Our tools, policies, and support pathways are designed to help any player who needs them — without judgement and without delay.

This page outlines everything you need to know about 99fb's responsible gaming framework: the practical tools available to you, the warning signs of problem gambling, a self-assessment checklist, guidance on seeking further help, and our strict policies regarding underage access. Please read this page carefully and save it for future reference.

Our Guiding Principle: Gambling at 99fb should be fun, social, and affordable. If at any point it stops being those things for you, our support team is available 24 hours a day, 7 days a week to help — at no cost, with no questions asked beyond what is needed to assist you effectively.

Quick Access: Safe Play Tools

The following responsible gaming tools are available directly through your 99fb account settings or by contacting our support team at any time:

  • Deposit Limits — daily, weekly, monthly caps
  • Loss Limits — cap your total losses per period
  • Session Time Limits — automatic logout reminders
  • Time-Out Period — pause your account for 1–30 days
  • Reality Checks — on-screen alerts showing session time and spend
  • Self-Exclusion — close your account for 6 months to 5 years

Your Safe Play Toolkit

99fb provides a comprehensive suite of responsible gaming tools, all free to use and accessible at any time through your account or via our 24/7 support team.

Deposit Limits

Set a maximum amount you are allowed to deposit into your 99fb account per day, per week, or per month. Once your limit is reached, no further deposits are accepted until the period resets. Increasing a limit takes 7 days to take effect; reducing it is immediate. Limits can be set in Bangladeshi Taka (BDT) to match your personal budget.

Loss Limits

Define the maximum amount you are comfortable losing in a given timeframe. When your net losses reach your chosen cap, you will be prevented from placing further bets until the period expires. This is one of the most effective tools for keeping gambling within a pre-agreed entertainment budget and avoiding the temptation to chase losses.

Session Time Limits

Choose how long you want each gaming session to last. When your chosen session time expires, you will receive a prominent on-screen reality check showing exactly how long you have been playing and how much you have spent or won. You may then choose to continue or log out. These reminders help counteract the time-distortion effect common in immersive gaming environments.

Time-Out & Self-Exclusion

If you feel you need a break, you can take a time-out of between 24 hours and 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. For longer-term concerns, self-exclusion allows you to close your account for a period of 6 months, 1 year, 3 years, or 5 years — or indefinitely. Self-exclusion is not reversible before the chosen period ends.

Recognising the Warning Signs

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following behaviours may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm. If you recognise several of these patterns in yourself or someone you know, please reach out to our support team or a professional organisation immediately.

01
Chasing losses: Feeling compelled to continue betting in order to recover money already lost, rather than accepting losses as part of entertainment.
02
Exceeding your budget: Regularly spending more than you planned, or using money set aside for rent, food, bills, or family expenses to fund gambling.
03
Preoccupation with gambling: Thinking about gambling constantly — planning your next session, reliving past wins, or calculating future bets — even when you are doing other things.
04
Hiding gambling activity: Being secretive about how much you gamble, lying to family members or friends about losses, or feeling shame or guilt after sessions.
05
Neglecting responsibilities: Missing work, study, or family commitments because of gambling, or allowing gambling to interfere with important relationships and daily obligations.
06
Borrowing to gamble: Taking loans, using credit, or borrowing money from friends or family specifically to fund gambling activity, or to pay off gambling debts.
07
Inability to stop: Finding it difficult or impossible to walk away even when you intend to, or feeling restless and irritable when you try to cut back or stop gambling.
Recognise yourself? Acknowledging the problem is the first and most important step. Contact our support team at [email protected] or via live chat — we can apply a time-out or self-exclusion to your account immediately, and point you to professional support resources.

Self-Assessment Checklist

Answer the questions below honestly to get a sense of your current relationship with gambling. This is a personal reflection tool — your answers are not submitted anywhere. If you answer "Often" or "Always" to three or more questions, we strongly encourage you to contact our support team.

Q1 Do you spend more money on gambling than you originally intended?
NeverSometimesOftenAlways
Q2 Do you gamble to escape stress, anxiety, or personal problems?
NeverSometimesOftenAlways
Q3 Have you ever chased losses by placing larger bets to try to win back what you lost?
NeverSometimesOftenAlways
Q4 Have you hidden your gambling activity or losses from people close to you?
NeverSometimesOftenAlways
Q5 Do you feel restless, irritable, or anxious when you are not gambling?
NeverSometimesOftenAlways
Q6 Have you used money intended for essential expenses (rent, food, utilities) to gamble?
NeverSometimesOftenAlways
Q7 Do you find it difficult to stop gambling once you have started a session?
NeverSometimesOftenAlways
Q8 Have you borrowed money or sold personal items to fund gambling?
NeverSometimesOftenAlways
Honest reflection matters. This checklist is based on internationally recognised problem-gambling screening criteria. It is not a clinical diagnosis — it is a starting point for honest self-reflection. If your answers concern you, please do not hesitate to contact us.

Our Responsible Gaming Commitments

Six pillars that define how 99fb upholds safe and responsible gambling standards for every player in Bangladesh.

Strict 21+ Age Policy

The 99fb platform is exclusively for adults aged 21 and above. We enforce age verification at registration using identity document checks, and any account found to belong to a person under 21 is suspended immediately. We actively encourage parents and guardians in Bangladesh to use parental control software on shared devices and to keep their 99fb login credentials private.

Transparent Account History

Every player has full, real-time access to their complete account history — all deposits, withdrawals, bets placed, outcomes, and bonus transactions are logged and viewable at any time. Transparency about your own spending is one of the most powerful tools for staying in control. We make your data easy to read and review so that informed decisions are always within reach.

24/7 Dedicated Support

Our English-language support team is available around the clock via live chat and email, operating on Bangladesh Standard Time (UTC+6). If you need to set a limit, apply a time-out, request self-exclusion, or simply talk through a concern, our team will respond promptly, professionally, and without judgement. No issue is too small — your wellbeing comes first.

Behavioural Monitoring

Our platform monitors account activity for patterns associated with problem gambling — including unusually rapid session frequency, sudden large deposit increases, and repeated loss-chasing behaviour. If our system flags a concern, a trained member of our responsible gaming team will proactively reach out to the player to offer support tools and information. This is a safeguard, not surveillance.

Budget-First Design

99fb is designed with budget awareness built in. Deposit limit prompts appear during registration and when making large deposits. Minimum deposit amounts are set to keep play accessible without encouraging overspending. Bonus wagering requirements are clearly disclosed. We do not offer unlimited reload bonuses designed to extend play beyond a healthy limit — all promotions are reviewed against responsible gaming principles.

Permanent Self-Exclusion

Any player who decides they need to stop gambling permanently can request an indefinite self-exclusion from the 99fb platform. This closes the account, cancels all pending bonuses, and places the account on a permanent do-not-reinstate list. There is no cooling-off period — once requested, permanent self-exclusion is applied immediately and cannot be reversed. Your health comes before your account balance, always.

Protecting Minors

Preventing access to the 99fb platform by anyone under the age of 21 is one of our most important obligations. We apply the following measures to enforce this policy consistently:

  • Mandatory age declaration at account registration — all users must confirm they are 21 or older before creating an account.
  • Identity document verification (KYC) — before a first withdrawal is processed, every player must submit a government-issued ID confirming date of birth.
  • Random verification checks — accounts may be selected for additional age and identity verification at any point during their active lifetime.
  • Immediate suspension — any account where the registered player is found to be under 21 is suspended immediately, all pending transactions are voided, and the matter is escalated internally.
  • No shared-device access — we strongly advise all players to log out after every session and never to save their login credentials on a shared device that may be accessible to minors.

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may be accessing gambling platforms, we recommend installing parental control software such as Net Nanny or similar tools on all shared devices. These tools can block access to gambling websites at the network level, providing an additional layer of protection.

Report Underage Access: If you believe a minor has registered or is using a 99fb account, please report it immediately to [email protected]. We take all such reports with the utmost seriousness and will investigate without delay.

Get Help & Support

If gambling is affecting you or someone close to you, please reach out. Our support team and the guidance below are here to help you take the next step with confidence.

Live Chat Support
Available 24/7 — directly on the 99fb platform
Email — Responsible Gaming Team
[email protected] (subject: "Responsible Gaming")
Response Time
All responsible gaming requests actioned within 1 hour
Self-Exclusion Request
Applied immediately upon request — no waiting period
Time Zone
Bangladesh Standard Time (BST, UTC+6)
Remember: There is no shame in asking for help. Our support team treats every responsible gaming request with complete confidentiality and professionalism. Reaching out is a sign of strength, not weakness — and we are genuinely here to help.

Staying in Control — Practical Advice

Simple, evidence-based habits that help keep gambling enjoyable and within healthy boundaries for Bangladesh players.

Set a Fixed Budget

Before you start any gaming session, decide exactly how much you are comfortable spending — and treat that amount as the full cost of your entertainment. Never gamble with money reserved for rent, food, utilities, school fees, or any other essential expense. A pre-set budget removes the temptation to exceed comfortable limits in the moment.

Use a Time Limit

Set a time limit before each session and stop when it expires — regardless of whether you are winning or losing. Online gaming environments are designed to feel immersive, which can make time pass faster than you realise. Use your phone timer or 99fb's built-in session limit tool to get an objective reminder when your planned play time is up.

Never Chase Losses

Chasing losses — placing larger or more frequent bets to recover money already lost — is one of the most common and harmful patterns in problem gambling. Losses are a normal part of gambling, and no bet is guaranteed to win. If you have reached your budget for the session, stop. Walk away and return another day with a fresh budget and a clear head.

Balance with Other Activities

Gambling should be one leisure activity among many — not your primary source of excitement, relaxation, or social connection. Maintain a healthy balance by spending time with family and friends in Dhaka, Chittagong, or wherever you are in Bangladesh, pursuing hobbies, exercising, and engaging with other forms of entertainment that do not involve financial risk.

Healthy Gambling Habits at a Glance

  • Gamble only for entertainment — never to make money or solve financial problems
  • Accept losses as the cost of entertainment, not as injustices to be corrected
  • Keep your friends and family informed about your gambling in an honest way
  • Take regular breaks during sessions — step away, have a drink of water, stretch
  • Do not gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol
  • Review your account transaction history regularly to maintain a clear picture of your actual spending

Common Misconceptions About Gambling

  • "I'm due a win" — Past results have no influence on future outcomes. Every spin, hand, and bet is statistically independent.
  • "I have a system" — No betting system can overcome the house edge over the long run. Systems create the illusion of control.
  • "I can stop anytime" — Problem gambling often develops without awareness. The belief that you can stop is not the same as actually being able to stop.
  • "Gambling is a good investment" — Gambling is entertainment with a statistical cost. It is not a reliable income source or an investment strategy.
  • "Near misses mean I'm close to winning" — Near misses are a feature of game design, not an indicator that a win is imminent. They have no predictive value.

Play Responsibly with 99fb

Enjoy cricket betting, slots, live casino, and more — with the confidence that 99fb has the tools and the team to keep your experience safe, controlled, and fun. For players aged 21 and above in Bangladesh.

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